Return, Refund & Cancellation Policy
How cancellations, deposits and returns work at First Ride Bicycles
Rentals: Cancellations, Deposit & Late Returns
Free cancellation up to 24 hours before your pickup time. Cancellations must be made 24 hours in advance for a full refund.
To modify or cancel a booking, contact us at least 24 hours before your pickup time. Call +971 52 864 7080 or WhatsApp us for quick assistance.
A refundable security deposit is required at pickup. It is refunded upon safe return of the bike. Damage or loss may be deducted from the deposit.
Late returns are subject to additional charges based on the daily rate. If you need to extend your rental, please contact us first.
More answers in our frequently asked questions and on our rental information page.
Returns & Refunds for Products
This part applies to products bought on our website. Visit our shop.
1 General Returns & Refunds
You can return an eligible product within 14 days of purchase for a full refund. Please keep your receipt or other proof of purchase, because we need it to process a return.
Between day 15 and day 30 after purchase, we may be able to offer an exchange for an item of equal value, or store credit that is valid for 6 months.
After 30 days, products can no longer be returned or exchanged, unless the request is a warranty claim.
We do not pay cash refunds for purchases made by debit or credit card. Cash refunds are only available for purchases that were paid for in cash.
2 What Can Be Returned
We accept returns only for products bought through firstridebicycles.com.
We cannot accept:
- Items that show signs of use or wear
- Items sent back without their packaging, tags or parts
- Products made to order or personalized for you
- Sale or clearance items
- Returns that raise suspicion of misuse or fraud
To be accepted, a return must meet these conditions:
- The product is unused and can be sold again, and comes with its packaging and all tags
- You can show the original invoice or receipt
- The packaging and labels have not been opened or altered
- If a product reaches us in a condition we cannot accept, we may send it back to you
3 How Long It Takes
We aim to deal with every return, exchange and refund request promptly. Processing usually takes 1–3 business days.
4 Faulty Items & Inspections
If a product arrives faulty, does not work, or does not match its stated specifications, and you return it within 14 days, we will inspect it and, if it qualifies, exchange or refund it.
An inspection can take up to 5 business days. It is carried out by our team or by the manufacturer's authorized technician.
For bicycles, an exchange or refund depends on the findings of the manufacturer or an authorized service center.
We cannot exchange or refund a product if its packaging is damaged, it has scratches, or a component is missing.
5 Partial Refunds
In some cases we may offer a partial refund, for example when a product:
- is not returned in its original condition
- was damaged for a reason that was not our error
- is missing parts, and the manufacturer is not the cause
We look at each case individually.
6 Before You Send Anything Back
Contact us first
Please do not send a product to the manufacturer. Get in touch with us instead, so that we can handle your return correctly.
Keep your receipt
A return cannot be processed without a receipt or other proof of purchase.
Questions About a Cancellation or Return?
Message or call us and we will help with your cancellation, return or exchange.
See also our Terms & Conditions and Privacy Policy.